Staffing

Healthcare executives rank staffing challenges as one of their top priorities in 2023. The current healthcare labor crisis goes beyond a shortage of medical personnel, to include the entire healthcare system. The loss of skilled administrative staff negatively impacts the revenue cycle, leading to:

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• increased days in AR

• higher cost to collect

• decreased patient satisfaction

• increased compliance risk

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Healthcare systems are struggling to recruit revenue cycle management staff partially due to the significant cost and time it takes to recruit and train staff, but also because the talent pool is shrinking.

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Both large and small healthcare providers sometimes find that they don't have the breadth or depth of resources to manage complex situations. As a result, some hospitals and health systems have turned artificial intelligence (AI) and automation to help address revenue cycle staffing shortages, only to find AI falls short of its promised results; and automation alone isn't enough to offset unprecedented rising costs and shrinking workforce.

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By outsourcing revenue cycle work, clients who are struggling with staffing shortages benefit from experienced, multi-disciplinary teams without the time and cost it takes to recruit, hire, and train new employees. 

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What about our in-house revenue cycle staff?

In our end-to-end PFS department outsources, we like to hire on-site staff to keep employment in the community and retain hospital knowledge. At the end of the contract, providers have the option of hiring those staff back. Some providers reallocate staff to patient access to address staffing shortages and reduce missed authorizations. 

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