SELF-PAY SOLUTIONS

Boost collections.
Strengthen patient loyalty.

Vector image of two women working at different desks. One is one cell phone in front of computer. Other woman is wearing headset and working on computer. There are images of gears, paperwork, files appearing to fly between desks.

WHY CHANGE?

Dramatically increase percentage of accounts collected and build patient loyalty.

THE PAYVOW SUITE OF SERVICES

PayVow

A unique blend of people, state-of-the-art interactive voice response technology and social psychology to get a patient "on the record" as to their intention to pay or not pay their medical bills

Balance integrity

We scrub accounts to ensure the balances are accurate and not caused by a billing or coding error

Best-in-class training

A full library of proprietary internal content, authored by our own instructional design expert, ensures tactful and consistent service

Plus

Bilingual (Spanish/English), 100% U.S.-based staff
Standard paper, full-digital or hybrid model
Consolidated hospital/physician statements
Payment plan management
PHI treated with the utmost care; SOC2 compliant and recurrent HIPAA compliance training

Driven by skyrocketing deductibles, patient balances now represent three times the revenue of past years. They can not be ignored.

Look to Salud when:

You want to ensure patient balances are accurate and due from patient

You want to "meet patients where they are" by catering to their communication and payment preferences

You want to enhance collections by uniquely leveraging social psychology using PayVow

Portait of Jesse Ford, Salud CEO, smiling.

Achieving Balance Integrity

Jesse Ford, President & CEO

In the Age of Consumerism, you need to exhaust all other payment options before the bill goes out.

"Once we have made a choice or taken a stand, we will encounter personal and interpersonal pressures to behave consistently with that commitment."

Robert Cialdini, Regents' Professor Emeritus of Psychology and Marketing

ARIZONA STATE UNIVERSITY

Our proprietary solution

PayVow, Salud’s proprietary self-pay solution, uses technology combined with social psychology to get people to commit to paying their medical bills. It involves a live person using a friendly, non-confrontational approach and an interactive voice response system designed to get patients to confirm their intention to pay or not pay their balance. This recorded declaration is associated with a much higher rate of payment.

SALUD AT WORK

PayVow pays off

Challenge

A patient accounting system conversion at a regional referral center in the Midwest left self-pay statements going out long after final service, with patients getting billed prior to insurers. Patient complaints had risen, requiring more staff levels to field those calls. Aged AR and bad debt reserves were increasing. The client wanted to get 50% of all self-pay patients onto a payment plan within a year.

Solution

PayVow was put into play. Patients are now referred to a financial aid program and offered a payment plan. Three of every five self-pay patients take the deal.

Results

29% collection rate
58% accounts paid in full
$916.000 in monthly collections

COLLECTION RATE

29%

ACCOUNTS

PAID IN FULL

58%

IN MONTHLY COLLECTIONS

$916K