COMPASSIONATE PATIENT FINANCIAL ENGAGEMENT

Salud EquityPay
Suite of Self-Pay Services

Driven by skyrocketing deductibles, patient balances now represent three times the revenue of past years. They cannot be ignored.

Dramatically increase percentage of accounts collected and build patient loyalty.

Our EquityPay Suite of Services

ARTICLE

Achieving Balance Integrity

Jesse Ford, President and CEO

In the Age of Consumerism, you need to exhaust all other payment options before the bill goes out.

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PayVow, Salud’s proprietary self-pay solution, uses technology combined with social psychology to get people to commit to paying their medical bills. It involves a live person using a friendly, non-confrontational approach and an interactive voice response system designed to get patients to confirm their intention to pay or not pay their balance. This recorded declaration is associated with a much higher rate of payment.

PayVow

A unique blend of people, state-of-the-art interactive voice response technology and social psychology to get a patient "on the record" as to their intention to pay or not pay their medical bills

Balance integrity

We scrub accounts to ensure the balances are accurate and not caused by a billing or coding error

Best-in-class training

A full library of proprietary internal content, authored by our own instructional design and subject matter experts, ensures tactful and consistent service

Plus

Bilingual (Spanish/English), 100% U.S.-based staff
Standard paper, full-digital or hybrid model
Consolidated hospital/physician statements
Payment plan management
PHI treated with the utmost care; SOC2 and HIPAA compliant
Recurrent HIPAA compliance training

WATCH FOR NEW SERVICES COMING SOON!

When Salud steps in…

Patient balances
are confirmed as
accurate.

Patient communication and payment preferences are met.

Patient loyalty and satisfaction are increased.

CASESTUDY

Challenge

A patient accounting system conversion at a regional referral center in the Midwest left self-pay statements going out long after final service, with patients getting billed prior to insurers. Patient complaints had risen, requiring more staff levels to field those calls. Aged AR and bad debt reserves were increasing. The client wanted to get 50% of all self-pay patients onto a payment plan within a year.

Solution

PayVow was put into play. Patients are now referred to a financial aid program and offered a payment plan. Three of every five self-pay patients take the deal.

Results

39% collection rate
58% accounts paid in full
$916,000 in monthly collections

COLLECTION RATE

39%

ACCOUNTS

PAID IN FULL

58%

IN MONTHLY COLLECTIONS

$916K