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ACCOUNTS RECEIVABLE MANAGEMENT

Overcome challenges. Shape your future.

Healthcare providers have struggled to achieve financial goals through the pandemic, staffing shortages and increasing revenue cycle complexity.​

WHY CHANGE?

Increase cash with a seamless transition and low burden on IT, while gaining an innovative partner with INTEGRITY.

Vector image of two men working. One is at desk with laptop, pointing at oversized monitor. One is holding oversized magnifying glass looking at charts.

SERVICES OFFERED

  • Full business office outsource

  • AR follow-up

  • Legacy AR wind-down

  • Denial recovery

Look to Salud when:

  • You want experts to tackle difficult AR and denials

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  • You'd like to improve workflows, so more claims are paid on a timely basis

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  • You need staff to appropriately resolve backlogged accounts

“Salud’s collection follow up has significantly reduced our AR in small balance insurance accounts. It also reviews our zero balance accounts and has appealed over $1.3 million in underpaid claims from our Medicaid MCOs. Salud’s knowledge of Illinois payers and its technology have greatly assisted revenue cycle collections at our hospital.”

Randy Stein, PhD, CRCR, Director of Revenue Cycle

NORWEGIAN AMERICAN HOSPTIAL - CHICAGO, IL

Portrait of Jesse Ford, Salud CEO smiling

Focus on what you do best and outsource the rest

Jesse Ford, President & CEO

The U.S. healthcare system is broken, and things are going to get worse before they get better. Despite today’s obsession with artificial intelligence, there is no grand solution in sight.

Specialized expertise:

  • 100% US-based claims experts

  • Integrated people and technology

  • Expertise with payer billing and reimbursement rules

  • Next-generation automation and analytics

  • Your systems and data remain the source of truth

  • Dedicated payer relations department

  • PHI treated with the utmost care; SOC2 compliant and recurrent HIPAA compliance training

SALUD AT WORK

Fixing a raft of AR complexities

Challenge

What started out as small-balance outsource and zero balance payment recovery program for an independent urban safety net hospital overnight turned into a total financial services outsourcing engagement. As a Salud team arrived in March 2020, the hospital’s revenue cycle director and much of the staff had gone to work for another facility, leaving a huge billing backlog. The hospital had recently changed its claims processing system and its name, which forced a Tax ID change. And then came the pandemic.

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Solution
Salud hired some of the remaining hospital staff and brought in others. We brought in our data science team and a complete array of boutique services, which reduced AR and increased collections year over year, a substantial achievement amid COVID. 

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Results

  • 22% decrease in AR

  • 56% reduction in bad debt

  • 45% increase in charity care

DECREASE IN AR

22%

REDUCTION IN BAD DEBT

56%

INCREASE IN CHARITY CARE

45%

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