ACCOUNTS RECEIVABLE MANAGEMENT
Overcome challenges. Shape your future.
Healthcare providers have struggled to achieve financial goals through the pandemic, staffing shortages and increasing revenue cycle complexity.​
WHY CHANGE?
Increase cash with a seamless transition and low burden on IT, while gaining an innovative partner with INTEGRITY.
SERVICES OFFERED
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Full business office outsource
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AR follow-up
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Legacy AR wind-down
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Denial recovery
Look to Salud when:
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You want experts to tackle difficult AR and denials
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You'd like to improve workflows, so more claims are paid on a timely basis
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You need staff to appropriately resolve backlogged accounts
Specialized expertise:
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100% US-based claims experts
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Integrated people and technology
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Expertise with payer billing and reimbursement rules
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Next-generation automation and analytics
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Your systems and data remain the source of truth
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Dedicated payer relations department
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PHI treated with the utmost care; SOC2 compliant and recurrent HIPAA compliance training
SALUD AT WORK
Fixing a raft of AR complexities
Challenge
What started out as small-balance outsource and zero balance payment recovery program for an independent urban safety net hospital overnight turned into a total financial services outsourcing engagement. As a Salud team arrived in March 2020, the hospital’s revenue cycle director and much of the staff had gone to work for another facility, leaving a huge billing backlog. The hospital had recently changed its claims processing system and its name, which forced a Tax ID change. And then came the pandemic.
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Solution
Salud hired some of the remaining hospital staff and brought in others. We brought in our data science team and a complete array of boutique services, which reduced AR and increased collections year over year, a substantial achievement amid COVID.
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Results
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22% decrease in AR
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56% reduction in bad debt
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45% increase in charity care
DECREASE IN AR
22%
REDUCTION IN BAD DEBT
56%
INCREASE IN CHARITY CARE
45%