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Thought Leadership


What happened to continuity?
Change in our world is accelerating so fast it is impossible to process. The pandemic, climate catastrophes, international conflicts,...

Jesse Ford
Mar 17, 20233 min read


“Mars-landing” capabilities urgently needed in denial management
Last month I watched in amazement as NASA’s Perseverance Rover touched down softly on Mars. After traveling six and a half months and...

Jesse Ford
Mar 30, 20223 min read


The math behind turning bad debt into cash collections
Editor’s note: This article first appeared in the winter 2021 issue of AAHAM’s Journal of Healthcare Administrative Management. During...
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Mar 30, 20215 min read


Documenting outpatient care requires even greater attention to quality
Clinical documentation improvement (CDI) programs have become commonplace in inpatient care in the past decade due to continual flux in...

Jennifer Swindle
Mar 30, 20213 min read
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