REVENUE CYCLE MANAGEMENT
Innovative, intelligent solutions to healthcare’s revenue problemSalud’s revenue cycle experts help our clients manage complexity by anticipating and resolving issues as they arise.
Our issues-focused, collaborative work teams produce advanced analyses of industry trends, develop creative strategies to monitor and address challenges, and provide training and education in advance of changes.
Salud has the national knowledge and local focus to provide continual vigilance on behalf of its customers to ensure clean claims that get paid on time. We can provide anything and everything, including full-service outsourcing, extended business office, small balance reviews, and consulting on internal processes.
This work is powered by the industry’s leading technology. Our process automation allows staff to prioritize claims denials based upon account balance, quantity of denials, payer and account type, to maximize speed to resolution. We are also using artificial intelligence to take the guesswork out of claims resolution.
“Salud’s collection follow up has significantly reduced our AR in small balance insurance accounts. It also reviews our zero balance accounts and has appealed over $1.3 million in underpaid claims from our Medicaid MCOs. Salud’s knowledge of Illinois payers and its technology have greatly assisted revenue cycle collections at our hospital.”
Randy Stein, PhD, CRCR, Director of Revenue Cycle, Norwegian American Hospital, Chicago
“Results. That’s what we were looking for in a project to help us get caught up on our old accounts receivable. Salud provided the team and expertise to help us get there.”
Richard L. Childs, FHFMA, Vice President, Revenue Cycle Management, Floyd Medical Center, Rome, GA
SALUD AT WORK:
Fixing a raft of AR complexities
Challenge
What started out as small-balance outsource and zero balance payment recovery program for an independent urban safety net hospital overnight turned into a total financial services outsourcing engagement. As a Salud team arrived in March 2020, the hospital’s revenue cycle director and much of the staff had gone to work for another facility, leaving a huge billing backlog. The hospital had recently changed its claims processing system and its name, which forced a Tax ID change. And then came the pandemic.
Solution
Salud hired some of the remaining hospital staff and brought in others. We brought in our data science team and a complete array of boutique services, which reduced AR and increased collections year over year, a substantial achievement amid COVID.
Results
- 22% decrease in AR
- 56% reduction in bad debt
- 45% increase in charity care